Tuesday, October 8, 2013

CTI related fields on Task

In Salesforce there are a number of standard fields that usually get set if there's a CTI connector creating task/activity records.  Fields involved include Call Type (CallType), Call Duration (CallDurationinSeconds), and Call Result (CallDisposition).  If you look at the field-level security for those, it's Read-Only for every profile.  That may seem to be a problem if you're testing functions that are based on them - say additional processing for Outbound call types - but you don't have access to a functioning CTI.  Well, it's actually no problem at all.  Those fields can still be set via code/API normally despite being Read-Only for all, which is probably just an UI only overlay to prevent end user editing.

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