Friday, July 20, 2007

Struggling with Windows freezing/reset issue

My WinXP x64 would freeze after typing in username/password - the color bar stops moving. Or it'd freeze even after just clicking "Shut Down" - the button would stuck.

One thing seemed to help is unplug KVM after forcing it to shut down, but it may just be a coincidence. Unplugging KVM before starting doesn't seem to help.

Today it got worse - XP actually reset it self a few seconds into the logo stage. After a few safe mode boot, again unplugging KVM seems to be helping. The ntbtlog.txt doesn't contain anything interesting.

System log showed consistently driver blocking for pfc.sys and GEARaspiWDM.sys under SysWOW64. They seem to be from Intervideo and iTunes.

I disabled Application Experience Lookup service, just because all failed start (freezing) seemed to stop right before the AEL event, compared to the successful ones. Also disabled WWW, Image Acquisition, Proxy Auto-discovery, and Error-reporting services, just for the sake of it.

The only major changes I remember happening before this issue is installing PerfectDisk and x64 SP2.

PS. The computer so far stayed healthy. It may have just been the AEL. Since MS doesn't really say how AEL works (or even what it does), it's probably no big loss without it.

PS. (07-31-2007) Problem came back. Now I just hibernate the machine and it didn't have the problem when waking up. However, for some reason I have to shut down the PSU; otherwise the machine will restart 3 seconds after hibernation.

3 comments:

  1. I finally decided to tackle it once and for all. Can't just avoid by doing hibernation - don't want to be a coward anymore. :-)

    My clue is that the thing works when using Safe Mode. So let's make normal start more like Safe Mode. I disabled all startup items in MSCONFIG. Then by comparing with Safe Mode, I only left these services running:

    Computer Browser
    Cryto
    DCOM
    DHCP
    DNS
    Event Log
    Help
    Logical Disk
    P&P
    RPC
    Server
    System Restore
    TCP/IP NetBIOS
    Firewall
    WMI
    Workstation

    And it worked! Then I turned them back on gradually. Eventually I narrowed it down to 2 Avast services, Windows Audio, or Print Spooler. We'll see...

    ReplyDelete
  2. BTW, these are still left as Manual:

    4 VMWare services
    DDAgent
    LightScribe
    ATI Smart
    UPNP
    SQL Search, Integration

    These are safely back to Automatic (or Manual but still started)
    Automatic Backup
    Secondary Logon
    Time
    Themes
    ALG
    COM+
    Network Connections
    NLA
    Shell H/W
    Remote Access Manager
    SSDP
    Telephony
    Terminal
    SYS EVENT Notification

    ReplyDelete
  3. It is the Avast stuff. I had them removed and put on McAfee Enterprise 8.5i and never had a problem since.

    ReplyDelete